HTML email design — tips for designers

February 10th, 2010 by stevehong

HTML email design elements should be simple, minimal and non-essential. This is the second article in a three-part series on HTML email. You can also download these HTML email design tips in PDF. Check out MailChimp’s comprehensive how to HTML email marketing guide for a lot of great best practices. We’ve condensed and reorganized many of those HTML email tips to specifically address designers.

Design HTML email for the unique medium.

  • Use simple static images because interactive elements like Flash, movies, and Javascript won’t work.
  • Use graphics minimally because image-heavy emails can look like spam.
  • Make your images non-essential because webmail programs will frequently turn off image-loading by default. Your email should communicate well even without the images.
  • Avoid using background images and tiling because some email programs, like Outlook, won’t show them. You can use them if they don’t matter.
  • Set your canvas to 500-600 pixels wide to fit smaller preview windows.
  • Design the recognizable brand to fit into the top leftmost 200×200 square because of tiny preview panes in some email programs. Give subscribers a reason to open the email in a full window.
  • Make the first line of text relevant and unique because it will show in Gmail and future programs that show a snippet of the first line along with subject lines.
  • Design plain-text formatting with headings, lists, links, dividers, etc.
  • Read SitePoint’s HTML email design principles.

Include essential elements.

  • From name should be recognizable.
  • Subject line shouldn’t look spammy.
  • To line should be personalized with a name, not just an email address.
  • One-click opt-out link should be easy to access, perhaps at the top.
  • Link to an archived web version just in case the template breaks.
  • Link to a privacy policy page.
  • Street address, phone number and other contact information adds legitimacy.
  • Reminder how the subscribers got on your list.

Also in this series

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About the Author

Steve Hong is Senior Web Developer at CrossComm, Inc. and brings 11 years of experience in creating for the Web. He provides strategic online consulting to clients on creating Web spaces that are more searchable, usable and accessible to accomplish business goals.

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